Refund policy

Return & Refund Policy

Physical Products (Made to Order Prints)

Because each Anchored Soul physical item is made to order through a print-on-demand partner, all sales are final once an order has entered production or has been shipped. Orders cannot be returned, refunded, or canceled after production begins.

Orders may be canceled or modified only before production starts. Production typically begins shortly after an order is placed to ensure timely delivery, so requests for changes must be submitted as soon as possible via the contact form on this website.

If your physical order arrives with a quality issue or defect, please contact me within 30 days of receiving your item so a resolution can be arranged. When reporting an issue, include a clear photo of the product showing the problem. Each case is handled individually and with care, and eligible issues may result in a replacement or refund at no additional cost.

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Digital Downloads

All digital downloads are delivered electronically and are non-refundable once access has been provided, as they cannot be returned.

However, if you experience any issues with your digital purchase—such as file errors, download problems, or access issues—please contact me through the website. I am committed to working with you to resolve the issue and ensure you receive the product as intended.

Customer satisfaction is important to me, and every digital issue will be handled thoughtfully and fairly on a case-by-case basis.