Shipping policy

Anchored Soul – Shipping Policy (Gelato‑Powered Fulfillment)

Production & Fulfillment
All Anchored Soul art orders are produced on demand through our global print‑on‑demand partner, Gelato. This means your item is printed and shipped only after you place your order, with careful quality checks and fulfillment from the location closest to you when possible. Gelato partners with production hubs in over 30 countries to reduce shipping times and costs. Gelato Support

Production Time
Once your order is received, production typically begins immediately and is usually completed within a few business days. Production time is included in the estimated delivery timelines shown at checkout. Gelato Support

Shipping Methods & Delivery Times
Gelato offers multiple shipping options (e.g., Standard/Economy and Express) depending on your country and the product ordered. Delivery time estimates include both production and shipping. Gelato Support+1

Typical delivery windows (production + shipping) are roughly:

  • Local delivery regions (when local production is available): often 2–4 business days

  • Cross‑border delivery: typically 5–10+ business days
    Actual delivery times vary by product type, selected shipping method, and destination. Ecommerce-Platforms.com

Shipping Costs
Shipping costs are not flat‑rate; they are calculated at checkout based on product size, weight, destination, and the selected shipping option. Gelato displays accurate shipping rates before you complete your purchase. gelato.com

Tracking
Once your order ships, you will receive a tracking number with estimated delivery dates. Tracking is available for all orders fulfilled through Gelato’s network. gelato.com

Customs, Duties & Taxes (International Orders)
For international deliveries, import duties, taxes, and brokerage fees may apply and are the responsibility of the customer. These charges are set by your local customs authority and are not controlled by Anchored Soul or Gelato. Gelato Support

Lost or Undelivered Packages
If your package is lost in transit or otherwise not delivered, please contact us within 30 days of the estimated delivery date. We will work with Gelato to file a claim and seek a replacement shipment on your behalf. Gelato Support

No Standard Returns via Gelato
Because Gelato fulfills custom printed products, returns are generally not accepted through Gelato directly. If you receive a damaged or incorrect item, please contact us and we’ll help resolve it. You may set your own return and refund policies for your customers.